Common Questions

Some of the questions and issues that are often encountered by our customers. If you don’t find what you need in the list below, please contact us on live chat.

What documents are required for verification?

A copy of Identity Card – clear image (Name, Address and No KP)

Latest utility bills (such as: Electricity Bills, Water Bill, Telephone bills) should not exceed 6 months – clear picture. If none, Bank statements or Driving License are accepted as well.

Why should I verify my account?

Account verification is a simple measure to ensure the validity of your information and protect our clients against fraud. It will make sure that your transactions are authorised and secure. We strongly recommend submitting all of the required documents before making your first deposit.

How long does it take to verify my account?

The Validation period will take at least 24 hours.

Can I update my Phone Number and Email address?

Yes can. If you would like to update your phone number and e-mail address, please send an email to support@xsocio.com.

I forgot my password in client area. What i'm supposed to do?

To get the password, please go to http://my.xsocio.com/crm/login page, click ‘ Forgot Password ‘. Then enter your email address (email registered), then click the submit button. You will receive a new password via email. Please make changes in the new password as soon as possible.

How many accounts can be open?

You are allowed to open up to 20 a trading account at a time.

What is the minimum deposit to start trading?

You can start by depositing 10 USD to start trading.

How many types of accounts you offer?

We provide five trading accounts such as Cent, Pro, Classic, ECN and XSocio Accounts.

What leverage do you offer?

We provide flexible leverage from 1:1 until 1:300.

What basic currency do you offer?

We currently only provide accounts in USD Dollars.

Do you provide information on trading news?

Yes. We provide information on trade news via facebook [https://www.facebook.com/XSocioOfficial]

Do you justify hedging?

Yes, you are justified in protecting your position in the trading account. Every time you open a buy and sell a position simultaneously and at the same lot size, no margin will be taken at your account.

Do you have a slippage?

Slippage sometimes occurs during economic news releases and the requested price may differ from implementation.

Can I withdraw money if I have a trading position at this time?

You are only eligible to issue the amount of ‘Free Margin’ in your account.

How long deposits and withdrawals will take?

The deposit and withdrawal period will take at least 15 minutes to 24 hours.

Are there any fees taken during the financing / withdrawal?

For credit cards, Neteller, and Bank Wire charges are dependent on suppliers, from our side does not impose any charges.

How to reset my trading account password?

1. Login to your client area using your e-mail and password.
2. Navigation ‘ Trade ‘ and select ‘ list of accounts ‘
3. Select your trading account.
4. Refer to the ‘ Action ‘ Action on the right to change a new password.

Cannot find the answer you are looking for?

Any questions, You can send email to support@xsocio.com. We will provide feedback on your inquiries within 24 hours depending on issue.